Terms & Conditions of Alivision

At Alivision, we create and deliver original artworks that carry meaning, emotion, and story. Our goal is to provide a fair, respectful, and transparent experience for every customer. These terms outline the conditions of sale, payment, cancellations, and responsibilities.

• 1) Payment and Reservation:
  • All artworks are priced as marked; prices are fixed and non-negotiable.
  • Customers may pay:
    • Online via bank transfer to reserve an artwork, or
    • In person at the time of pickup.
  • Full payment is required before an artwork is released or delivered.
  • Once payment is received or a reservation is confirmed, the customer is expected to collect or receive the artwork within five (5) business days.
• 2) Reservation and Change of Mind Policy:
  • When a customer requests to reserve an artwork, Alivision will mark it as "on hold" and not offer it to others.
  • If the customer changes their mind before payment/delivery and cancels the reservation:
    • A 10% cancellation fee (based on the artwork’s price) will be charged or deducted from any prepaid amount.
  • This ensures fairness to both artists and other interested clients.
• 3) Cancellations and Returns:
  • All sales are final. Due to the unique nature of each artwork, returns, refunds, or exchanges are not available.
  • Customers are encouraged to make informed decisions before confirming a purchase or reservation.
• 4) Liability and Care:
  • Alivision ensures all artworks are carefully packaged and handled for pickup or delivery.
  • If damage occurs before or during delivery due to Alivision or our courier, we will arrange repair or replacement.
  • Once picked up or delivered, responsibility for the artwork transfers to the customer.
• 5) Ethical Values and Conduct:
  • We value respect, creativity, and integrity.
  • By purchasing from Alivision, customers agree to engage respectfully with our work and artists.
  • We may decline transactions that conflict with these values.
• 6) Governing Law:
  • These terms are governed by the laws of New South Wales, Australia.
  • Alivision may update these terms at any time. Please review them periodically.

Every piece from Alivision reflects purpose and identity. When you reserve or purchase from us, you're not only buying artwork—you’re supporting a story and a community. Thank you for being part of that journey.